So at our ice cream store, we have 'flavor of the day', which is basically ice cream with any of 22 different flavors mixed into it. I've made this a million times, and have had very few issues with it becoming runny. With that said, I had to make a blueberry flavored cone, and someone had pre-filled a mix cup with ice cream and had to stick it in the freezer. It was pretty thoroughly frozen, so I had to mix it quite a bit to get it to soften and to get the flavoring to be distributed evenly. When I handed the boy out the cone, he paid, licked it a few times and then dropped it on the ground. Our policy is that we cannot replace dropped items for free, so I told him I could make him a new one but he'd have to pay for it. While making his cheesecake ice cream, I used ice cream that was normal temperature (I had just gotten it out of the machine), and handed it out to him on a cone. I grabbed him a cup, and handed it out, telling him 'just in case', his response was that he didn't need it, and about five seconds later, that was on the ground as well. His mom was mad at me because I had to charge him for the second one, and other customers were trying to tell me that the ice cream must have been warm and that it was my fault. She insisted that I make her son a free sundae, which I did. When I handed him his change from the second cone, she was already interrogating him to make sure I didn't charge him extra for the last one. This kid was like thirteen years old. I had to go scrub the ice cream off the side walk.
~Sophia
